Online Contact Centre Level 3 Training
FREE 19-Week Online Course

Boost your customer service skills and launch a rewarding career in the contact centre industry with our flexible online training program.

If you’re looking to return to the workforce or start a new career, this is an excellent opportunity to develop your skills at no cost.

Class schedule: Online when it suits you with one session each Wed 4:00pm-5:30pm online with your Tutor.

(session timing subject to confirmation by tutor).

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DURATION:
19-Weeks

LOCATION:
Online

NEXT INTAKE:
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What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information

  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:

  • NZ Certificate in Contact Centre Operations (Level 3) upon completion. 65 NZQA Credits.

  • Supportive tutor

  • Online learning platform

Eligibility Criteria:

  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older

  • Must have basic literacy and numeracy & computer skills

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level

  • You will need access to internet, a laptop/computer and Microsoft Word or Google Docs.

  • Students must declare if they have any criminal record or any disability that may affect their learning.

CAREER PATHWAYS

Contact Centre

Call Centre

Front of House

Help Desk

Customer Service

Telesales

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You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.
Want to know more about our programmes and services? Get in touch here or call us on 0800 747 687