Contact Centre Training
FREE Day Classes


This popular 12-week training scheme will upskill and prepare you for a career in a contact centre at no cost! No experience necessary.

If you are looking to get back to the workforce or that new career, this is a great opportunity to develop your skills.

Class Schedule: Mon- Thurs 9:00am – 2:45pm. Fri 9:00am – 12:05pm
Class Location: 236 Great South Road, Manurewa, Auckland.

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DURATION:
12 Weeks

LOCATION:
Manurewa

NEXT INTAKE:
20 January 2025

What you will learn:
  • Communication skills
  • Problem solving
  • Contact centre business technologies
  • Processing contact centre data and information

  • Effective teamwork

  • Complaints handling and resilience

  • Entry-level computer skills
What you will get:

  • Certificate in Contact Centre Operations (Level 3) upon completion (non-NZQA qualification)

  • Completed CV

  • Job search support

Eligibility Criteria:

  • Must be a New Zealand Citizen or Permanent Resident

  • Must be 16 years or older

  • Must have basic literacy and numeracy & computer skills

  • Students that do not have NCEA Level 1 or 2 in English or Mathematics will need to show an understanding of mathematics, reading and writing at an adequate level

  • You will need access to internet and a laptop/computer

CAREER PATHWAYS

Contact Centre

Call Centre

Front of House

Help Desk

Customer Service

Telesales

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You may be able to train while you receive your benefit. Please check with your case manager before you enrol with us.
Want to know more about our programmes and services? Get in touch here or call us on 0800 747 687